Zakiah Le'Flore
@zakiahleflore
I improve customer experiences through insurance support, retail sales, and systems administration knowledge.
United StatesWhat I'm looking for
I'm currently supporting DentaQuest customers by reviewing Medicaid and Medicare dental benefits, verifying coverage, handling claims and prior authorizations, and submitting complaints, grievances, and appeals through ServiceNow.
Across Lake Cumberland Regional Hospital, Regal Cinemas, and Dollar General, I've delivered customer service, processed payments, maintained inventory, supported sales and upselling, and helped customers solve questions quickly.
I hold degrees in System Administration and Business Administration, combining PowerShell, Azure AD, Windows Server, MySQL, and technical support fundamentals with marketing, business development, and corporate finance knowledge.
Experience
Work history, roles, and key accomplishments
Floor Staff
Regal Cinemas
Oct 2022 - Mar 2024 (1 year 5 months)
Provided customer service and sales support, including upselling loyalty programs and concession items. Assisted with inventory management and performed custodial duties.
Education
Degrees, certifications, and relevant coursework
University of Northwestern Ohio
Associate's Degree, System Administration
2021 - 2023
Pursued an Associate's Degree in System Administration, covering topics such as PowerShell, Azure AD, Windows Server, and virtual machines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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