Nicole Denney

At Rentokil-Terminix, I managed end-to-end troubleshooting for complex national and residential customer accounts while meeting SLA requirements across phone, email, text, and live chat.

I maintained accurate CRM data for billing, reporting, and scheduling workflows, and contributed to Voice of the Customer initiatives through process guides and troubleshooting resources. I also mentored teammates in communication, conflict resolution, and efficient account management.

Previously at Hoxworth Blood Center, I handled high volumes of inbound and outbound calls, protected sensitive client records, coordinated complex schedules, and introduced proactive follow-up practices to reduce cancellations.