Looking for a job

Talisa Bivins

@talisabivins

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I resolve complex customer, technical, billing, and patient-access issues in high-volume remote environments.

United States

Message

What I'm looking for

I'm looking to apply my client service, technical support, healthcare operations, billing resolution, and team leadership experience in a process-driven role focused on resolving complex issues and delivering high-quality customer or patient support.

I've supported patients and internal teams at Vanderbilt University Medical Center, verifying information, documenting interactions, researching issues across systems, and escalating complex matters to help enable timely access to care.

At Concentrix, I managed approximately 60 customer interactions daily while maintaining about 95% customer satisfaction. I resolved technical, billing, account, login, software, and product issues from intake through resolution while documenting each interaction accurately.

My background also includes remote support at Comcast and operational leadership at TravelCenters of America, where I coordinated workflows, coached employees, resolved escalations, and maintained service standards in high-volume environments.

Experience

Work history, roles, and key accomplishments

Patient Access Specialist

Vanderbilt University Medical Center

Jan 2026 - Mar 2026 (2 months)

Supported patients and internal teams in a healthcare environment while maintaining confidentiality, accuracy, and professional service. Verified patient and account information, documented interactions, and resolved patient concerns.

Healthcare Operations Patient Access Customer Service Documentation