Open to opportunities

Megan Barnes

@meganbarnes

Message

I resolve high-volume customer issues while accurately handling sensitive banking, healthcare, and service data.

United States

Message

What I'm looking for

I'm looking for a remote customer care or data entry role where I can handle high-volume customer needs, protect sensitive information, navigate support systems, and deliver accurate, compliant resolutions.

I've supported USAA Financial Services and Anthem Blue Cross Blue Shield customers at TTEC, resolving banking, fraud prevention, medical claims, benefits, and coverage inquiries while following federal banking regulations and HIPAA standards.

I navigate multiple software systems at once to verify identities, update records, and resolve complex issues on first contact. I consistently met top-tier quality metrics for resolution speed, data accuracy, and customer satisfaction in high-volume call center environments.

In hospitality and customer service roles, I manage customer concerns, de-escalate complaints, process payments accurately, and balance administrative work with guest and team communication.

Experience

Work history, roles, and key accomplishments

Customer Experience Associate

TTEC

Jan 2014 - Dec 2018 (4 years 11 months)

Managed sensitive banking and healthcare inquiries for USAA and Anthem accounts, ensuring compliance with federal regulations and HIPAA. Utilized multiple software systems to verify identities and resolve issues on first contact.