Zakia Begum

I am a highly motivated and organised telephone operator with six years' experience providing customer service and technical support, adept at troubleshooting, managing multiple calls, and translating client requests into FM or engineering solutions. I have a BA (Hons) in Criminology and Criminal Justice and a proven record of maintaining positive client relationships, accurate record-keeping, and using systems such as Maximo to support account delivery.

In prior roles I have overseen public safety initiatives, managed staff rotas and recruitment, supported contract negotiations, and provided professional, articulate helpdesk solutions that drive customer satisfaction. I work well with minimal supervision, follow company processes, escalate issues appropriately, and contribute administrative support to optimise team delivery.