Open to opportunities

Sarah lemani

@sarahlemani

Motivated IT and customer-service professional combining technical knowledge with strong communication and sales skills.

United Kingdom

Message

What I'm looking for

I seek a role combining IT support and customer-facing responsibilities in a collaborative company that values learning, growth, and excellent service delivery.

I am an IT-focused professional with formal higher-education credentials in Information Technology and four years of ICT study, complemented by hands-on roles in customer service, telesales, office administration, and voice support. I deliver clear communication, strong problem-solving, and a quick ability to learn new systems, which I apply to improve user experiences and support operational teams.

I have demonstrable achievements in customer service and sales, and practical experience collaborating with development teams to enhance voice systems and support users. I bring a positive, energetic attitude to team environments and consistently prioritise confidentiality, accuracy, and excellent service delivery.

Experience

Work history, roles, and key accomplishments

Voice Associate

SS&C Technologies

Jan 2024 - Feb 2024 (1 month)

Responded to user queries via voice interactions, resolved issues while maintaining user privacy, and collaborated with development to improve voice recognition and response accuracy.

Voice support Customer Service Voice Recognition Privacy & Compliance Troubleshooting Cross Functional Collaboration Communication

Energy Sales Advisor

Green Energy Houses

May 2023 - Aug 2023 (3 months)

Advised homeowners on energy upgrades and promoted government-funded schemes, driving product adoption and delivering high-quality customer service.

Sales Customer Service Energy Efficiency Product Promotion Lead Qualification Communication

Office Administrator

DHL

Oct 2022 - Mar 2023 (5 months)

Coordinated calls, meetings and visitor reception for an M&S distribution site and managed client emails to support smooth office operations.

Office Administration Reception Scheduling Customer Service Coordination Communication

Telesales Agent

SwiftSwitch

Jun 2022 - Sep 2022 (3 months)

Provided customer information, closed sales deals, and maintained detailed call records while monitoring personal sales performance.

Telesales Cold Calling Sales Closing Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Barking and Dagenham College

Certificate of Higher Education, Information Technology

Certificate of Higher Education in Industry: IT Operations & Helpdesk, covering foundational IT operations and helpdesk skills over a four-year period of study.