Goodness Ajiteru
@goodnessajiteru
Customer operations professional delivering high-quality support and data-driven service improvements.
United KingdomWhat I'm looking for
I am a customer-focused Customer Operations professional with over two years' experience delivering high-quality support across digital and telephone channels in fast-paced, regulated environments.
I consistently manage helpdesk queues, triage and resolve issues, and maintain accurate records in CRM systems while meeting performance metrics for response time and case quality.
I analyse customer feedback and operational data to identify trends, support service improvement, and improve first-contact resolution, and I provide clear product support and actionable feedback to technical teams.
I bring strong written and verbal communication, attention to detail, empathy, and a collaborative approach, and I am motivated to support public services such as the NHS to deliver better outcomes and value for money.
Experience
Work history, roles, and key accomplishments
Customer Operations Executive
British Telecommunication
Jan 2025 - Present (1 year)
Provide end-to-end customer support across digital and telephone channels, triaging and resolving high-volume helpdesk enquiries while maintaining CRM records and contributing insights that improved first-contact resolution and satisfaction scores.
SADelivered responsive in-store and digital customer support handling 100+ interactions per shift, maintained accurate transactional and pricing records, and created guidance that reduced handling time and improved response consistency.
KICustomer Service Associate
Kings Island
Jan 2022 - Jan 2023 (1 year)
Provided face-to-face and remote support in a high-footfall theme park environment, logging interactions into central systems, ensuring data protection compliance, and resolving service issues under pressure.
Education
Degrees, certifications, and relevant coursework
UWUniversity of South Wales
LLB, Law
2024 -
Pursuing an LLB (Law) at the University of South Wales since 2024 focusing on legal principles and practice.
BUBabcock University
Bachelor of Science, International Law and Diplomacy
2019 - 2023
Completed a B.Sc. in International Law and Diplomacy from 2019 to 2023 with study emphasis on international legal frameworks and diplomatic practice.
Availability
Location
United KingdomAuthorized to work in
Job categories
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