Open to opportunities

Zakaria Adam

@zakariaadam

Message

Reliable customer service and accounts professional with strong data and communication skills.

United Kingdom

Message

What I'm looking for

I am seeking a role where I can apply customer service and accounts payable skills, contribute to process improvements, and grow professionally in a collaborative environment.

I am a reliable, hardworking professional with experience across customer service and accounts payable in regulated and high-volume environments such as the NHS and Lloyds/Capita. I deliver accurate data entry, invoice processing and professional client communication while maintaining strong attention to detail.

In accounts payable I processed invoices, managed supplier and client enquiries, created and delegated cases for resolution, and used Excel and Word to keep organised records. In customer-facing roles I handled high volumes of inbound calls, resolved financial queries, and maintained customer records and appointment diaries.

I proactively identify inefficiencies and recommend process improvements, work well independently or as a supportive team member, and am committed to continuous learning to progress my career.

Experience

Work history, roles, and key accomplishments

Accounts Payable Clerk

NHS Shared Business Services

Dec 2023 - Jun 2024 (6 months)

Processed and managed invoices ensuring accuracy and timely payments, created and delegated cases to resolve supplier and client queries, and maintained organised payment records to improve database accuracy.

Accounts Payable Invoice Processing Microsoft Excel Data Entry Records Management Case Management Attention To Detail

Customer Service Adviser

Capita / Lloyds Banking Group

Aug 2022 - Dec 2022 (4 months)

Handled high volumes of inbound customer calls resolving account, transaction, and complaint issues, updated customer records, and routed enquiries to appropriate teams to ensure timely resolutions.

Customer Service CRM Data Entry Communication Skills Record keeping Problem Solving

Covid Assistant

NHS

Sep 2021 - Apr 2022 (7 months)

Operated testing site logistics by setting up equipment, guiding customers through swabbing procedures, and preparing and labelling samples to ensure smooth processing and accurate results.

Site Setup Instruction Delivery Attention To Detail Teamwork

Sales Assistant

Opticare

Jan 2019 - Jun 2019 (5 months)

Welcomed customers and assisted with eyewear selection, maintained appointment diaries and customer records, and ensured the sales area was organised to support smooth customer service.