Mara Kama
@marakama
Multilingual customer service and finance specialist delivering accurate payments and clear, trusted support.
United KingdomWhat I'm looking for
I am a Multilingual Customer Service and Finance Specialist with several years of experience supporting customers across the DACH region. I am passionate about delivering excellent service and creating positive customer experiences through clear communication, professionalism, and trust.
My finance background has taught me the importance of accuracy, discretion, and handling sensitive information with care. I have managed accounts payable processes end-to-end, including receiving, processing, and reviewing invoices, and resolving invoice discrepancies to keep payments up to date.
I also bring strong customer support experience—handling enquiries via phone, email, and webchat, documenting case updates in Salesforce CRM, and escalating complex issues to ensure timely resolution. I am now looking forward to bringing my experience, dedication, and customer-focused approach to a company where I can make a real contribution and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Maternity Leave
Unbekant
Dec 2016 - Present (9 years 7 months)
Took time away from employment to manage childcare and family responsibilities.
Accounts Payable Coordinator
GSF Car Parts
Jan 2025 - Dec 2025 (11 months)
Managed the accounts payable process, including receiving, processing, and reviewing invoices, and preparing electronic transfers and payments. Monitored accounts for up-to-date payments, resolved invoice discrepancies, and maintained supplier records.
Bilingual Customer Service Rep
South West Recruitment
Oct 2022 - Apr 2023 (6 months)
Provided professional customer service to German-speaking customers across the DACH region via phone, email, and webchat. Assisted with account queries and order management, documented cases, and escalated complex issues to internal teams.
AP Coordinator (Cover)
Rolls Royce Derby
Nov 2021 - Oct 2022 (11 months)
Managed accounts payable processes in German, French, and English, processing 45–60 invoices daily while meeting SLA requirements. Processed BACS payments and electronic transfers across multiple currencies and tax codes, and resolved invoice discrepancies while maintaining supplier records.
NHS Customer Care Support
Sykes Global
Dec 2020 - Nov 2021 (11 months)
Supported private and business customers with COVID-19 travel testing kits on behalf of the NHS by providing product guidance and sales support. Handled phone and email enquiries, managed Salesforce cases and records with data protection compliance, processed orders, and resolved technical issues.
Maternity Leave
Unbkant
Oct 2019 - Nov 2020 (1 year 1 month)
Managed childcare responsibilities and family commitments while maintaining professional readiness and skills development.
Multilingual Accounts Payable
Claire's Accessories
Mar 2019 - Oct 2019 (7 months)
Processed supplier invoices and managed accounts payable activities using Oracle to ensure accurate and timely payments. Prepared and processed BACS payments, reconciled supplier accounts, investigated discrepancies, and maintained supplier records while supporting daily AP operations.
Customer Service Advisor
Centre IKEA
Sep 2014 - Dec 2016 (2 years 3 months)
Handled high volumes of customer enquiries via phone, providing friendly, solution-focused support for orders, deliveries, returns, and product queries. Recorded customer interactions and case details in internal systems and resolved issues while supporting administrative tasks for the service team.
Education
Degrees, certifications, and relevant coursework
Walsall College
TQUK Level 2 Certificate in Living in Diversity in Society, Living in Diversity in Society
2023 -
Completed a TQUK Level 2 Certificate in Living in Diversity in Society (remote).
Finance and Management Business School
Highfield Level 1–3 Award in Accounting, Accounting
2020 -
Completed a Highfield Level 1–3 Award in Accounting (remote), focused on finance and management.
School Leaving Certificate
School Leaving Certificate, Secondary education
2013 -
Earned a School Leaving Certificate in 2013.
The Glen High School
General College Leaving Certificate / A-level, A-levels
2008 -
Completed a General College Leaving Certificate / A-level in 2008 with endorsement and A-levels across 9 subjects.
University of Munich
Political Sciences
Studied political sciences at the University of Munich.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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