Zainab Ally

I am a dedicated customer service agent with over six years of experience in various roles, primarily within the legal and retail sectors. My journey began at Just Plastics, where I honed my skills in customer interaction, sales, and inventory management. This foundational experience paved the way for my subsequent roles at Webhelp SA, where I excelled in handling high-volume client communications and resolving complex inquiries.

At Webhelp SA, I consistently met and exceeded customer satisfaction targets, achieving an impressive average satisfaction rate of 95% and above. My ability to manage client expectations and provide empathetic support has led to significant improvements in client retention and loyalty metrics. I pride myself on my strong communication skills, attention to detail, and ability to thrive in fast-paced environments, making me a valuable asset to any team.