Zainab Alimi
@zainabalimi
I streamline executive operations and customer support workflows to improve service and client retention.
NigeriaWhat I'm looking for
At Tee Extensions, I coordinate executive calendars, appointments, orders, and customer communications for over 150 monthly accounts. I increased response rates by 40% through structured communication templates and helped raise repeat customer retention by 15%.
Previously, I supported administrative operations at Bespoke Solutions West Africa Ltd and handled high-volume customer service at Multichoice and Outcess. I use CRM, scheduling, collaboration, and documentation tools to resolve issues quickly, maintain accurate records, and keep cross-functional teams aligned.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Tee Extensions
Jan 2026 - Present (7 months)
Coordinated daily operational and administrative workflows, managing executive calendars and multi-channel communications. Increased response rates by 40% and contributed to a 15% rise in repeat customer retention.
Administrative Assistant
Bespoke Solutions West Africa Ltd
Mar 2025 - Dec 2025 (9 months)
Served as primary administrative liaison, coordinating executive scheduling and supporting virtual meetings. Improved workflow visibility and maintained a 98% on-time completion rate for deliverables.
Collector Agent & Customer Care Representative
Multichoice
Apr 2023 - Nov 2024 (1 year 7 months)
Managed high volume of customer inquiries, maintaining detailed CRM logs and coordinating with internal departments. Reduced resolution times from 24 hours to under 4 hours and boosted upselling by 12%.
Customer Support Agent
Outcess
Jun 2022 - Mar 2023 (9 months)
Handled inbound customer inquiries via calls, emails, and live chats, maintaining a 92% CSAT rating. Resolved 85% of issues on first contact and ensured accurate database records.
Education
Degrees, certifications, and relevant coursework
Atiba University
Bachelor of Science, Accounting
2020 - 2023
Bachelor of Science in Accounting from Atiba University, completed from 2020 to 2023.
D.S. Adegbenro ICT Polytechnic
National Diploma, Accounting
2017 - 2019
National Diploma in Accounting from D.S. Adegbenro ICT Polytechnic, completed from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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