ZK

Open to opportunities

Zaid Khan

@zaidkhan3

I am a customer service and project coordinator driving client satisfaction and timely project delivery.

What I'm looking for

I seek a client-facing project or customer-service role where I can lead high-volume projects, improve client satisfaction, mentor teammates, and drive revenue within a collaborative, growth-oriented company.

I am a customer service and project coordinator with experience coordinating client accounts, managing high-volume project portfolios, and improving customer satisfaction. I have consistently overseen 40–50 projects for key clients, delivering on time while generating revenue and maintaining strong client relationships.

I excel at organization, prioritization, team collaboration, and clear stakeholder communication. My background spans client service, business development, and research roles, and I bring a results-oriented, collaborative approach to project delivery and client success.

Experience

Work history, roles, and key accomplishments

GF

Current

Customer Service Coordinator

Current

Global Fidelis

Oct 2024 - Present (1 year)

Provide customer support at Global Fidelis, resolving inquiries and improving customer satisfaction through active listening and clear written communication.

Active Listening Customer Satisfaction Written Communication Customer Service Client Communication

KL

Client Service and Project Coordinator

KFM247 Ltd

Jul 2023 - Jul 2024 (1 year)

Managed 40–50 projects for 2–3 key clients, ensuring on-time delivery and driving revenue through strong client relationships and team coordination.

Project Management Client Relations Revenue Team Leadership Communication Prioritization Organization

EL

Business Development Executive

Eajami IT Solutions Pvt Ltd

Mar 2023 - Jul 2023 (4 months)

Executed B2B business development activities to generate leads and support the sales pipeline across target accounts.

Business Development Lead Generation Sales Pipeline B2B Sales Communication

VI

Research Analyst

Ventes B2B Technologies Inc.

Jul 2022 - Feb 2023 (7 months)

Conducted market and lead research to deliver actionable insights for B2B sales teams, improving targeting and outreach effectiveness.

Market Research Lead Generation Data Analysis Reporting B2B Sales

Education

Degrees, certifications, and relevant coursework

VC

Vidyankur Junior College

Higher Secondary Certificate, Business/Commerce

2019 - 2020

Completed 12th (Business/Commerce) at Vidyankur Junior College from 2019 to 2020.

NS

Nirmala Convent School

Secondary School Certificate, General

2012 - 2018

Completed school education at Nirmala Convent School from 2012 to 2018.

Tech stack

Software and tools used professionally

Gmail

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Zaid Khan - Customer Service Coordinator - Global Fidelis | Himalayas