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Sangita Shee

@sangitashee

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Resourceful Project Coordinator with expertise in client support and project management.

India

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a resourceful Project Coordinator and Senior Client Support professional known for my high productivity and efficient task completion. With a strong background in project scheduling, resource allocation, and risk management, I excel at communication and teamwork. My adaptability ensures seamless coordination across diverse teams to meet project milestones effectively.

In my recent role at Clirnet Services Pvt. Ltd., I developed and implemented project plans, established timelines, and tracked progress to ensure deadlines were met. I served as the key point of contact for both clients and internal stakeholders, ensuring clear communication and alignment on project objectives. My ability to troubleshoot and resolve non-technical issues has been instrumental in driving project success and maintaining stakeholder transparency.

Throughout my career, I have consistently focused on enhancing customer satisfaction and loyalty. My experience in customer support has equipped me with the skills to analyze feedback and make necessary adjustments to project scopes. I am passionate about delivering exceptional service and fostering strong relationships with clients and team members alike.

Experience

Work history, roles, and key accomplishments

Project Coordinator & Senior Client Support

Clirnet Services Pvt. Ltd.

Nov 2023 - Apr 2025 (1 year 5 months)

Developed and implemented project plans, establishing timelines and tracking progress to ensure deadlines were met. Served as the primary contact for clients and stakeholders, coordinating with cross-functional teams to ensure successful project delivery on time and within budget. Troubleshot non-technical issues and maintained project documentation to drive transparency.

Project Planning Project Timelines Stakeholder Relationship Management Risk Management Resource Allocation Communication Documentation

Senior Customer Support Representative

DEOL Car and Truck Rentals

May 2022 - Sep 2023 (1 year 4 months)

Developed and maintained customer service support systems to streamline interactions and increase customer satisfaction. Provided personalized international customer support, significantly increasing customer loyalty. Collaborated with cross-functional teams to efficiently resolve customer issues.

Customer Support Customer Satisfaction

Customer Counselling Officer

AffordPlan

Mar 2021 - May 2022 (1 year 2 months)

Managed customer relationships and provided exceptional customer service, achieving a 100% customer retention rate. Conducted customer surveys and focus groups to identify needs and preferences, improving customer satisfaction. Provided feedback to product and marketing teams on customer trends to enhance customer experience.

Customer Relationship Management (CRM)Customer Service Customer Retention Customer Experience Survey Data Analysis

Business Development Executive

SaReGaMa India Ltd.

Mar 2018 - Mar 2021 (3 years)

Managed customer relationships and provided exceptional customer service, resulting in a 100% customer retention rate. Conducted customer surveys and focus groups to identify customer needs and preferences, improving customer satisfaction. Provided feedback to product and marketing teams on customer trends, enhancing customer experience.

Business Development Customer Relationship Management (CRM)Customer Service Customer Retention Market Research Customer Experience

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Bachelor of Arts, Psychology

Graduated from University of Calcutta in Psychology. Studied various aspects of psychology, gaining a foundational understanding of human behavior and mental processes.