zahira elmatouli
@zahiraelmatouli
I support customers and sales teams through technical troubleshooting, quotations, order processing, and CRM-based service.
MoroccoWhat I'm looking for
I've supported customers across TELUS Canada, Majorel, and international call centers, resolving connectivity, device, service, and order-related issues in Arabic, French, and English.
At Majorel, I handled customer interactions, tailored sales recommendations, account management, follow-ups, and end-to-end order processing. I also contributed user-facing feedback for content personalization and emerging wearable technology while consistently meeting response-time and CSAT KPIs.
I'm seeking an Inside Sales or Quote Service Associate role where I can bring structured troubleshooting, quotation and pricing support, CRM documentation, and customer-focused communication.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
TELUS Canada
Oct 2025 - Present (10 months)
Provide high-level technical support for connectivity, device, and service-related issues, resolving customer queries through structured troubleshooting. Manage a high volume of inbound calls while maintaining strong customer satisfaction and service quality standards.
Education
Degrees, certifications, and relevant coursework
Ain Chock University
DEUG, English Studies
2016 - 2019
Pursued English Studies, earning a DEUG degree. Completed a Baccalaureate as a libre candidate.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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