saad benamra
@saadbenamra
I resolve complex customer and technical support issues across multilingual service environments.
MoroccoWhat I'm looking for
I'm currently a Customer Service Prime Agent at Telus Digital, providing customer service and technical support for billing inquiries and customer concerns.
After promotion to the specialized Technical Support Department, I handle complex business issues involving Internet Security, Business Connect, and business phone services. I diagnose root causes, guide customers through troubleshooting, and manage escalations while minimizing service disruption.
Previously, I supported World Cup match attendees at Fusion, moderated content for user safety at Majorel, and solicited customers for a renewable energy program at Le Bon Call.
I communicate in Arabic, French, and English and use Salesforce, ServiceNow, and Lynx to document interactions, track cases, troubleshoot issues, and follow up on escalations.
Experience
Work history, roles, and key accomplishments
Customer Service Prime Agent
Telus Digital
Sep 2023 - Present (3 years)
Provided customer service and technical support, resolving billing inquiries and customer concerns efficiently. Promoted to a specialized Technical Support Department, handling complex technical issues for business customers.
Education
Degrees, certifications, and relevant coursework
Ibno Khatib
High School Diploma, Physics and Science
2020 - 2021
Completed high school education with a focus on physics and science.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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