Abdelkrim Ahmimass
@abdelkrimahmimass
Customer Experience Advisor delivering calm, high-volume support and issue resolution for corporate clients.
MoroccoWhat I'm looking for
I’m a Customer Experience Advisor focused on delivering high-quality support to international and corporate clients through multiple channels—phone, email, and chat. I build long-term client relationships by understanding business needs, offering tailored recommendations, and keeping customer satisfaction consistently high.
I handle escalated and complex issues efficiently, collaborate with internal teams (technical, billing, operations) to ensure seamless resolution, and use CRM systems (Salesforce) to document interactions, track cases, and provide detailed follow-ups. Before that, as a Customer Service Representative, I resolved client issues with 90%+ satisfaction, managed orders and technical queries, and improved loyalty through upselling and cross-selling.
Experience
Work history, roles, and key accomplishments
Customer Experience Advisor
TELUS International
Aug 2024 - Mar 2026 (1 year 7 months)
Served corporate clients with tailored after-sales support, focusing on customer satisfaction, issue resolution, and long-term relationships. Handled escalated and complex cases by collaborating with technical, billing, and operations teams and using Salesforce to document and track follow-ups, reducing resolution time and minimizing escalations.
Customer Service Representative
Saccom Capital Groupe
Jan 2021 - Feb 2024 (3 years 1 month)
Resolved client issues with 90%+ customer satisfaction ratings by managing orders and technical queries for fast resolution. Upsold and cross-sold services to improve customer loyalty while maintaining professionalism under pressure.
Education
Degrees, certifications, and relevant coursework
Med 1 University
English Literature
2018 - 2020
Studied English Literature at Med 1 University from 2018 to 2020.
Specialized Institute of Applied Technology SIDI KACEM
Diploma in Business Administration, Business Administration (Marketing & Commerce)
2017 -
Completed a Diploma in Business Administration, focused on the 2nd year of Marketing and Commerce branch training, in 2017.
El Massira High School
Baccalaureate, Human Sciences
2015 -
Earned a baccalaureate degree in human sciences in 2015.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
Interested in hiring Abdelkrim?
You can contact Abdelkrim and 90k+ other talented remote workers on Himalayas.
Message AbdelkrimFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
