At Telus, I support on-site representatives by troubleshooting system-related issues, back-office errors, and technical incidents so sales operations can continue smoothly.
I also train and support experienced agents and new hires on processes, procedures, best practices, and resolving system-related issues.
In my B2B and sales work at Telus, I contact business clients, identify their needs, present suitable solutions, negotiate offers, and follow up with them.
Earlier, I provided phone and video customer support for a family-owned handicrafts business, assisting customers with inquiries and procedures and following up on cases.
