AHAchraf hamyouy
@achrafhamyouy
Customer service specialist delivering high-quality support, sales results, and technical troubleshooting.
MoroccoWhat I'm looking for
I am a customer service specialist with hands-on experience in retail, fintech, and financial services support, consistently achieving top performance metrics and strong sales results. I excel at technical troubleshooting, managing complex logistics and financial operations, and maintaining high customer satisfaction (CSAT) through efficient case handling and clear communication.
I graduated top of my class with an Associate Degree in Digital Infrastructure and bring proficiency with Salesforce, Zendesk, digital banking interfaces, and collaboration tools. I am multilingual (English C1, Amazigh and Arabic native, French B1) and focused on delivering compliant, customer-first service while driving cross-sell and retention outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Aug 2025 - Present (5 months)
Consistently ranked as a top performer on key metrics (Call Duration, Hold Time, ACW, CSAT) while delivering technical support for electrical items and managing logistics, returns, and refunds to ensure quality service.
Customer Service Representative
Teleperformance
May 2025 - Jul 2025 (2 months)
Provided fintech customer support for Wise, handling KYC, account management, and card ordering while maintaining high case throughput and compliance with international financial regulations.
Customer Service Representative
Wafacash
Nov 2023 - Feb 2025 (1 year 3 months)
Managed daily financial operations including account creation, deposits, and national/international transfers while achieving sales targets and cross-selling prepaid cards and health insurance.
Education
Degrees, certifications, and relevant coursework
OFPPT
Associate Degree, Digital Infrastructure
Grade: Distinction
Completed an Associate Degree in Digital Infrastructure, graduating top of the class with distinction in September 2023.
Bilal Ibn Rabah High School
High School Diploma, Science
Completed High School Diploma in Science, graduated in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Social media
Job categories
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