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Zackary Miller

@zackarymiller

Technical support specialist with expertise in network management and security.

United States

What I'm looking for

I am seeking a role that allows me to leverage my technical skills in a collaborative environment, focusing on network management and security while providing opportunities for professional growth.

I am a dedicated technical support specialist with a strong background in network management and security. Currently, I work at NJ Edge, where I administer and control a community college's networking infrastructure, ensuring optimal security and operational efficiency. My role involves managing a robust network environment, conducting routine server maintenance, and providing expert-level technical support for networking issues.

Throughout my career, I have honed my skills in troubleshooting complex hardware and software challenges, implementing network security protocols, and training faculty, staff, and students on IT resources. My previous experiences at Multiforce Corporation and KoamTac Incorporated have further solidified my ability to analyze and resolve technical issues efficiently, ensuring minimal downtime and maximum customer satisfaction.

Experience

Work history, roles, and key accomplishments

NC
Current

Technical Support Specialist

NJ Edge- Warren County Community College

Aug 2022 - Present (2 years 10 months)

Administered and controlled a community college’s networking infrastructure, ensuring optimal security and operational efficiency. Managed and maintained a robust network environment, including routers, switches, firewalls, and wireless access points, to support the institution’s academic and administrative needs.

MC

Technical Support Specialist

Multiforce Corporation

May 2021 - Aug 2022 (1 year 3 months)

In-depth diagnostics of first-party proprietary equipment and software, identifying and resolving complex hardware and software issues to ensure optimal system performance.
Maintained systems, leveraging advanced diagnostic tools and methodologies to enhance efficiency and reliability.
Applied fundamental/structural knowledge of fuel system integration to support hardware/software communication.

KI

Technical Support Specialist

KoamTac Incorporated

Aug 2019 - Apr 2020 (8 months)

Conducted in-depth diagnostics and provided Return Merchandise Authorization (RMA) solutions, ensuring accurate evaluation and efficient resolution of product issues. Delivered high-volume, one-man technical support across North and South America, managing diverse client needs and resolving technical challenges with efficiency and professionalism.

GB

Advanced Repair Agent

Geek Squad- Best Buy

Oct 2017 - Present (7 years 8 months)

Perform intensive diagnostics and repair of computers, identifying and resolving hardware and software issues to ensure peak system performance. Install and configure car and home audio equipment, ensuring optimal sound quality, proper wiring, and seamless integration with existing systems.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

B.S., Data Analytics

Western Governors University (WGU) logoW(

Western Governors University (WGU)

Data Analytics, Data Analytics

2023 -

Mercer County Community College logoMC

Mercer County Community College

AS., Electronic Engineering

2017 - 2022

Relevant Coursework: Intro to Electronics I& II and Electronic Networks.

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Zackary Miller - Technical Support Specialist - NJ Edge- Warren County Community College | Himalayas