Zackary Miller
@zackarymiller
Technical support specialist with expertise in network management and security.
What I'm looking for
I am a dedicated technical support specialist with a strong background in network management and security. Currently, I work at NJ Edge, where I administer and control a community college's networking infrastructure, ensuring optimal security and operational efficiency. My role involves managing a robust network environment, conducting routine server maintenance, and providing expert-level technical support for networking issues.
Throughout my career, I have honed my skills in troubleshooting complex hardware and software challenges, implementing network security protocols, and training faculty, staff, and students on IT resources. My previous experiences at Multiforce Corporation and KoamTac Incorporated have further solidified my ability to analyze and resolve technical issues efficiently, ensuring minimal downtime and maximum customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
NJ Edge- Warren County Community College
Aug 2022 - Present (2 years 10 months)
Administered and controlled a community college’s networking infrastructure, ensuring optimal security and operational efficiency. Managed and maintained a robust network environment, including routers, switches, firewalls, and wireless access points, to support the institution’s academic and administrative needs.
Technical Support Specialist
Multiforce Corporation
May 2021 - Aug 2022 (1 year 3 months)
In-depth diagnostics of first-party proprietary equipment and software, identifying and resolving complex hardware and software issues to ensure optimal system performance.
Maintained systems, leveraging advanced diagnostic tools and methodologies to enhance efficiency and reliability.
Applied fundamental/structural knowledge of fuel system integration to support hardware/software communication.
Technical Support Specialist
KoamTac Incorporated
Aug 2019 - Apr 2020 (8 months)
Conducted in-depth diagnostics and provided Return Merchandise Authorization (RMA) solutions, ensuring accurate evaluation and efficient resolution of product issues. Delivered high-volume, one-man technical support across North and South America, managing diverse client needs and resolving technical challenges with efficiency and professionalism.
Advanced Repair Agent
Geek Squad
Oct 2017 - May 2019 (1 year 7 months)
Performed intensive diagnostics and repair of computers, identifying and resolving hardware and software issues to ensure peak system performance. Install and configure car and home audio equipment, ensuring optimal sound quality, proper wiring, and seamless integration with existing systems.
Advanced Repair Agent
Geek Squad- Best Buy
Oct 2017 - Present (7 years 8 months)
Perform intensive diagnostics and repair of computers, identifying and resolving hardware and software issues to ensure peak system performance. Install and configure car and home audio equipment, ensuring optimal sound quality, proper wiring, and seamless integration with existing systems.
Education
Degrees, certifications, and relevant coursework
Western Governors University
B.S., Data Analytics
Western Governors University (WGU)
Data Analytics, Data Analytics
2023 -
Mercer County Community College
AS., Electronic Engineering
2017 - 2022
Relevant Coursework: Intro to Electronics I& II and Electronic Networks.
Tech stack
Software and tools used professionally
CanvasJS
Microsoft Azure
GitHub
GitLab
MySQL
Microsoft SQL Server
Google Docs
Microsoft SharePoint
Google Drive
Zoho Docs
Google Fonts
Slack
Microsoft Teams
Zendesk
Zoho Desk
Visual Studio
Android Studio
Python
HTML5
CSS 3
PowerShell
Lua
Wireshark
Linux
macOS
Windows
Android OS
Windows Server
Windows 10
Azure Active Directory
Google Workspace
Microsoft Office 365
CrowdStrike
McAfee Endpoint Protection
WordPress
Google Sheets
Microsoft Excel
Windows Terminal
Visual Studio Code
RStudio
GitHub CLI
Git
OpenVPN
Zoho Support
Amazon Web Services (AWS)
1Password
Canva
SQL
Microsoft Intune
Nmap
Availability
Location
Authorized to work in
Salary expectations
Job categories
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