Aklesso Aguenam

Provided hands-on support for network devices, cabling, and connectivity issues in enterprise networking environments. Installed and maintained structured cabling systems, including copper and fiber optic connections, achieving a 99.9% signal success rate. Troubleshot and resolved Ethernet and telecom issues, reducing recurring network failures by 35%.

Maintained the systems infrastructure, updating OS for over 500 devices and providing user account support via Active Directory. Installed and troubleshot hardware, network, software, and MacOS computers for 200 end users. Performed site surveys and cabled RJ45 from the data center to 8 Access Point areas.

Provided Tier 1 technical support, resolving over 1000 requests and enhancing user satisfaction through personalized support. Documented troubleshooting steps to efficiently resolve issues and assist new team members. Contributed to developing department software goals linked to a 10% increase in overall productivity.

Completed 15 projects building data centers end-to-end, implementing efficiencies that saved over $25K. Designed and implemented WLANs, including cabling, IPSec tunnels, and server firewalls. Ensured network safety by implementing strong passwords, encryption, and various security protocols.

Completed an associate degree focusing on coaching, refereeing, administration, and technology. Gained comprehensive knowledge and skills relevant to the field of fencing and its operational aspects.

Pursued an Associate of Applied Science degree with a strong emphasis on Physics and Mathematics. Developed a solid foundation in scientific principles and quantitative analysis.