Dante White
@dantewhite
I resolve enterprise technical issues and automate cloud support workflows.
United StatesWhat I'm looking for
At Pearson, I manage identity, authentication, and access workflows while resolving high-volume hardware, software, and network support requests across ServiceNow, Salesforce, Jira, and Five9.
I use PowerShell, command-line troubleshooting, and Generative AI methodologies to streamline administrative work, maintain secure handling of sensitive records, and support 99.9% system availability across Windows, Chrome OS, and macOS endpoints.
I've also provided remote technical support for telecom and ISP clients through NRTC Communications, troubleshooting network, television, landline, endpoint, and provider-equipment issues through secure remote access and Amazon Connect workflows.
My background includes leading technical troubleshooting at Comcast Xfinity and installing, configuring, and repairing computers and network equipment at Best Buy Geek Squad. I'm building further cloud capability through AWS, Azure, and a B.S. in Cloud Computing & Solutions.
Experience
Work history, roles, and key accomplishments
Associate Technology Support Infrastructure & Cloud Operations
Mar 2023 - Present (3 years 6 months)
Manage user identity and access within Active Directory, integrating Generative AI and PowerShell automation. Provide remote support across diverse endpoints, maintaining 99.9% system availability and authoring knowledge base articles.
Remote Technical Support Specialist
NRTC Communications / Agents Only
Nov 2024 - Nov 2025 (1 year)
Provided white-label technical support for telecom and ISP clients, diagnosing network outages and executing remote troubleshooting. Managed CRM and VOIP workflows using Amazon Connect and maintained strict AHT metrics.
Managed in-store sales operations and served as primary technical lead for network troubleshooting. Conducted in-home installations and maintenance, and transitioned to remote phone support during the pandemic.
Geek Squad Agent
Best Buy Geek Squad
Jan 2014 - Jan 2017 (3 years)
Installed, configured, and repaired computers, operating systems, and network equipment in a high-volume customer service environment.
Education
Degrees, certifications, and relevant coursework
Purdue Global University
Bachelor of Science, Cloud Computing
Pursuing a Bachelor of Science in Cloud Computing and Solutions, with an expected graduation in 2027.
Bowie State University
Coursework, Information Technology
Completed coursework in Information Technology and Computer Networking.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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