Open to opportunities

Zach O’Rourke

@zachorourke

Product professional with 7+ years in digital products, turning real business problems into better experiences for customers and teams.

United States

Message

What I'm looking for

A Product Owner or Product Manager role where I can own meaningful problems, work closely with business and technical teams, and help shape products from idea through delivery. I’m especially interested in digital experiences, CRM, fintech, and customer-facing products.

At Lighthouse Credit Union, I own the Salesforce platform serving 300 users across 10 departments and more than 180,000 members. I lead delivery from business requests through production, partner on Symitar Episys integrations, and improved contact-center performance through the Salesforce and Five9 integration.

I've also implemented Q2 Digital Banking for roughly 100,000 members, led vendor evaluation and UAT, and built operational processes for equipment-finance lending at CIT Bank. I turn business problems into practical CRM, automation, and digital experience improvements.

Experience

Work history, roles, and key accomplishments

Current

Product Engineer – CRM & Service Platforms

Current

Lighthouse Credit Union

Mar 2023 - Present (3 years 5 months)

Owns the Salesforce platform supporting 300 users across 10 departments and more than 180,000 members, serving as the primary SME for platform design, administration, and ongoing development. Directs Salesforce delivery from business request through production, translating requirements into user stories, prioritizing the backlog in Jira, and managing work through Agile delivery, testing, and relea

Salesforce Five9 Jira Agile Scrum UAT Data Integration Security User Administration Training Product Management

Digital Experience Specialist

Lighthouse Credit Union

Oct 2020 - Mar 2023 (2 years 5 months)

Implemented Q2 Digital Banking, migrating ~100,000 members to the new platform. Evaluated five vendors and helped select Q2. Designed the member experience, including navigation, layouts and widgets, and led UAT. Conducted competitive research that helped lower member fees and partnered with branch teams to drive adoption.

Funding Manager I & II

Lighthouse Credit Union

Jun 2017 - Sep 2020 (3 years 3 months)

Led a COVID-19 loan deferment program for equipment finance customers with $200K+ exposure, building the process from outreach through approval. Managed KYC, fraud review, QA and funding while maintaining the department’s second-fastest turnaround. Promoted to Funding Manager II, increasing signing authority from $30K to $99K.