I'm currently handling high-volume inbound customer interactions at Debt Repair Solutions, where I verify identities, update CRM records, and track case status for more than 50 clients daily.
Previously, I supported debt rehabilitation and account resolution as a Sales Agent, communicating financial resolutions professionally and handling sensitive client information. I focus on accurate solutions that build customer trust and loyalty.
At ITalk, I led a quality assurance team of 5+ members, coached teams on active listening, and collaborated with management on feedback loops that improved agent performance by 15%.
Across customer service, administration, retail, and logistics roles, I've maintained process adherence, accurate documentation, service continuity, and strong customer satisfaction in fast-paced environments.
