Open to opportunities

Yvonne Garcia

@yvonnegarcia

Results-driven virtual assistant specializing in client intake, case coordination, and compassionate customer support using CRM systems.

Philippines

Message

What I'm looking for

I’m looking for a virtual assistant role where I can support clients with compassionate intake, accurate CRM documentation, scheduling, and customer communication—working in a fast-paced team that values clear records, compliance, and consistent follow-through.

I’m a results-driven professional with experience as a virtual assistant supporting clients through complex legal, medical, disability-related, and benefit-related processes. I handle inbound and outbound communications, gather and assess critical information, and keep accurate records using CRM systems.

In customer service and technical support roles, I provided phone-based support, resolved inquiries and complaints, and delivered accurate product, service, billing, and account information. I’m skilled at multitasking, staying organized, and adapting my communication style to diverse individuals in fast-paced environments.

Most recently, I’ve worked in client intake and appointment-setting—managing key case details, assessing case viability based on firm criteria, updating clients on progress, and scheduling consultations. I also bring teaching experience as an ESL Teacher and hands-on moderation experience as a Content moderator, ensuring compliance with policies while documenting decisions clearly.

Experience

Work history, roles, and key accomplishments

Content Moderator

SixEleven Business Solution

Jun 2025 - Oct 2025 (4 months)

Reviewed and evaluated user-generated content (text, images, and videos) to ensure compliance with platform policies. Removed inappropriate or harmful content, flagged sensitive cases for escalation, and recorded moderation decisions accurately.

Content Moderation Policy Enforcement Community Guidelines Risk Flagging Escalation Handling

Intake Specialist

We Push Leads (MVA)

Dec 2022 - Apr 2024 (1 year 4 months)

Conducted inbound and outbound legal assistance intake calls by collecting key case details and background information. Assessed case viability against firm criteria and documented all interactions in a CRM.

Case Viability Assessment Outbound Calling Client Communication

Appointment Setter (MVA)

We Push Leads (MVA)

Jul 2022 - Dec 2022 (5 months)

Managed calls from motor vehicle accident patients to gather personal and accident details, including police report and insurance information. Documented interactions in a CRM and scheduled doctor consultations.

Appointment Setting MVA Intake Data Insurance & Police Details

Customer Service Representative

Inbox Prime Incorporated

Apr 2022 - Jul 2022 (3 months)

Handled client intake by collecting disability and medical information to support benefit applications. Updated clients on case progress and documented all interactions in a CRM while providing clear, compassionate support.

Disability & Medical Intake Benefit Applications Case Progression Client Communication

ESL Teacher

Acadsoc

Jul 2018 - Aug 2018 (1 month)

Planned and delivered tailored English lessons focused on core language skills. Assessed student progress, adapted instruction to diverse needs, and maintained classroom records and materials with culturally sensitive support.

ESL Instruction Lesson planning Assessments Cultural Sensitivity

Customer Support & Tech

Teleperformance

May 2017 - Jun 2018 (1 year 1 month)

Provided phone-based customer support and resolved inquiries and complaints about products, services, billing, and accounts. Maintained detailed CRM records and followed company policies to ensure quality service.

Customer Service Technical Support Billing Complaint Resolution Phone Support Policy Compliance

Meta Customer Support

Woodyhome

Dec 2025 - Present (5 months)

Responded to customer inquiries and provided product knowledge for business clients. Supported account, billing, and delivery troubleshooting using Meta platforms while following platform policies to maintain a positive customer experience.

Customer Support Billing Support Delivery Issue Resolution Product Knowledge