Open to opportunities

Yvette Kikuyu

@yvettekikuyu

Message

I grow enterprise customer value through strategic account management, renewals, and cross-selling.

United Arab Emirates

Message

What I'm looking for

I'm seeking a Senior Enterprise Customer Success Manager role where I can use renewal planning, usage-trend analysis, cross-selling, and strategic partnerships to drive adoption, long-term customer success, and meaningful business impact.

I've managed 100+ strategic hospital and clinic accounts at Doctify, increasing annual contract value by 29%, achieving 147% of renewal targets, and reducing churn by 14% through data-driven success plans.

At Lifecare International Brokers, I lead corporate health and wellbeing programmes for Tier 1 UAE and GCC clients, contributing over $300,000 in new business and increasing employee programme participation by 47% within five months. Across SaaS, healthcare, and key-account roles, I've built renewal strategies, improved onboarding, strengthened partnerships, and led teams to create measurable customer value.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate-Client Experience & Engagement

Current

Lifecare International Brokers

Aug 2025 - Present (1 year)

Directed design and delivery of corporate health and wellbeing programmes for Tier 1 clients in the UAE and GCC, optimizing employee engagement, policy utilisation, and client retention. Achieved a 47% boost in employee participation and over $300,000 in new business.

Strategic Planning Relationship Management B2B SaaS Customer Growth Stakeholder Management Data Analysis