Andrea Spangenberg
@andreaspangenberg
Head of Client Management driving retention and scalable onboarding.
United Arab EmiratesWhat I'm looking for
I am a Head of Client Management with over three years leading client experience for 2,000+ students, specialising in onboarding strategies, automation, and student engagement analytics. I built automated onboarding and weekly check-ins, created Notion dashboards to identify inactive students, and standardised SOPs that resolved or retained approximately 85% of refund requests.
I recruit, train, and mentor teams, introduce structured performance reviews, and collaborate cross-functionally with Sales, Marketing, and Coaching to improve renewals and upsells. I bring strong CRM and process-improvement experience, a focus on measurable retention gains, and a passion for streamlining operations to enhance outcomes.
Experience
Work history, roles, and key accomplishments
Head of Client Management
Freedom Accelerator
Feb 2022 - Present (3 years 10 months)
Spearheaded client experience for 2,000+ students, implemented automated onboarding and weekly check-ins that increased activation and reduced drop-out rates, and standardised refund SOPs resolving or retaining ~85% of requests.
Patient Administration Coordinator
Mediclinic Middle East
Feb 2021 - Feb 2022 (1 year)
Directed a patient administration team handling registration, insurance processing and billing, optimised cross-department workflows to reduce waiting times and produced weekly/monthly CRM reports for service quality.
Contact Centre Agent
Mediclinic Middle East
Sep 2019 - Feb 2021 (1 year 5 months)
Managed high-volume inbound patient inquiries and appointment scheduling with near-zero error rates, consistently exceeded quality targets and shared best practices to improve team performance.
Education
Degrees, certifications, and relevant coursework
BNAAcademy
Diploma, Cosmetology
2013 - 2015
Completed a Cosmetologist Diploma program at BNAAcademy focused on practical and theoretical cosmetology training.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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