Yuvraj saini
@yuvrajsaini
Customer support and MIS professional with design and analytics skills.
What I'm looking for
I am a customer support and MIS professional with hands-on experience in payments reporting, database updates, and backend document verification. I combine strong administrative discipline with technical skills in MS Office and Adobe design tools.
I worked as an MIS Executive at Indiabulls 'Dhani' where I prepared payments collection reports, updated payments in the database, and produced attendance and field-executive reports. Later, I served as an Associate at AJ Mohan and Associates focused on backend document verification for HDFC Bank account openings.
Currently, I am working at Tech Mahindra as a Customer Support Executive handling chat processes, and I am pursuing an MBA from DU SOL to deepen my business and management knowledge. I also completed a graphic designing course from MAAC, Delhi, which complements my technical toolset.
I bring advanced computer proficiency, a detail-oriented approach to operational tasks, and a creative toolkit (Photoshop, Illustrator, Premiere Pro, Corel Draw) that supports both reporting and visual communication. I am motivated to contribute to organized, growth-oriented teams where I can apply analytics and design skills.
Experience
Work history, roles, and key accomplishments
Providing chat-based customer support handling inquiries and resolving issues to maintain customer satisfaction and meet response SLAs.
Associate
AJ Mohan And Associates
Jan 2022 - Dec 2024 (2 years 11 months)
Conducted backend document verification for accounts opened in HDFC Bank, ensuring data accuracy and compliance with verification standards.
MIS Executive
Indiabulls Dhani
Jul 2020 - Jun 2021 (11 months)
Prepared payments collection reports, updated payments in the database, and generated field executive reports including attendance to improve operational tracking.
Education
Degrees, certifications, and relevant coursework
University of Delhi, School of Open Learning (pursuing)
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration through the School of Open Learning, University of Delhi.
Central Board of Secondary Education
Senior Secondary (Class 12), Senior Secondary Education
Completed 12th grade under the Central Board of Secondary Education in 2020.
Central Board of Secondary Education
High School (Class 10), Secondary Education
Completed 10th grade under the Central Board of Secondary Education in 2018.
Indira Gandhi National Open University (Delhi School of Open Learning)
Bachelor of Arts, Arts
Enrolled in Bachelor of Arts through the School of Open Learning at University of Delhi.
Maac (Maya Academy of Advanced Cinematics), Delhi
Certificate in Graphic Designing, Graphic Design
Completed a graphic designing course covering tools and techniques in digital design.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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