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Khushnuma Shaikh

@khushnumashaikh

Customer service specialist at MSM Unify who maintained student MIS records and developed a training program for students.

India

Message

At MSM Unify, I responded to students’ and parents’ inquiries and maintained the MIS database, ensuring accurate data entry. I also helped students connect with counselors and gathered documents for the application process.

I developed a training program for students to foster collaboration and consistent service quality across the team.

At IIFL Finance, I handled customer queries related to deals and streamlined CRM database management to improve data accuracy and accessibility. Earlier, I supported customer service at DFC MOMOS by resolving complaints, processing refunds and payments, and updating CRM records.

Experience

Work history, roles, and key accomplishments

Tellecaller Executive

MSM Unify

Jun 2023 - Jun 2026 (3 years)

Responded to student and parent inquiries, maintained MIS database, managed student login to Zoom, and assisted counselors with document collection. Developed a training program for students to ensure consistent service quality.

Customer Service MIS Database Management Zoom Training Communication Skills

Customer Care Executive

IIFL Finance

Sep 2021 - Dec 2021 (3 months)

Resolved customer queries related to deals, made reminder calls for interest payments, and increased sales through marketing. Streamlined CRM database management to improve data accuracy and accessibility.

Customer Service CRM Database Management Marketing Communication Skills

Sales Executive

Kubic Interiors Design

Dec 2019 - Apr 2020 (4 months)

Acquired new projects through telecommunication and acted as a mediator between the company and clients. Maintained strong client relationships.

Sales Telecommunications Client Relations Communication Skills

Customer Service Assistant

DFC MOMOS

Jan 2019 - Nov 2019 (10 months)

Resolved customer complaints, issued refunds, maintained CRM database, provided quotations, checked product availability, and handled payment transactions.

Customer Service CRM Complaint Resolution Payment Processing Communication Skills Database Management Quotations