Akshatha Bg
@akshathabg
Customer Support Executive at Tech Mahindra, handling customer queries and resolving issues through calls and chats.
IndiaWhat I'm looking for
At Tech Mahindra, I handled customer queries through calls and chats, provided timely resolutions, and documented interactions for follow-up or escalation.
At Jain Groups, I monitored agent call quality and provided structured feedback. I also tracked daily performance and prepared call and chat reports.
At Teleperformance, I resolved customer cases in the Flipkart Process, including order, delivery, payment, and account-hacking issues, following SOPs.
At E-Mudhra Limited, I provided remote technical assistance with Digital Signature Certificate installation and troubleshooting. My project work included a GSM-based energy meter and billing system and image steganography using LSB encoding and decoding.
Experience
Work history, roles, and key accomplishments
Handled customer queries via calls and chats, provided timely resolutions, and ensured customer satisfaction. Followed SOPs for high-quality service delivery and documented interactions.
Customer Support Executive
Tech Mahindra
Jun 2025 - Jan 2026 (7 months)
Handled customer queries via calls and chats, provided timely resolutions, and ensured customer satisfaction. Followed SOPs for high-quality service delivery and documented interactions.
Data Analyst
Jain Groups
Dec 2023 - Dec 2024 (1 year)
Monitored agent call quality and provided structured feedback. Assessed daily agent performance with accurate data tracking and prepared daily call and chat performance reports.
Data Analyst
Jain Groups
Dec 2023 - Dec 2024 (1 year)
Monitored agent call quality, assessed daily performance, and prepared daily call and chat performance reports. Collected agent responses related to payment eligibility.
Resolved customer cases through calls and case handling, managing order management, wrong delivery, payment, and account hacking cases. Followed SOPs to ensure correct resolutions.
Customer Service Associate L2
Teleperformance
Mar 2021 - Jun 2022 (1 year 3 months)
Resolved customer cases through calls and case handling, managing order management, wrong delivery, payment management, and account hacking cases. Followed SOPs to ensure correct resolutions and maintained professionalism.
Technical Consultant
e-Mudhra Limited
Aug 2016 - Aug 2017 (1 year)
Provided technical assistance for Digital Signature Certificate (DSC) installation and resolved technical issues via remote support. Guided users on DSC usage and troubleshooting.
Technical Consultant
E-Mudhra Limited
Aug 2016 - Aug 2017 (1 year)
Provided technical assistance for Digital Signature Certificate (DSC) installation and resolved technical issues via remote support. Guided users on DSC usage and troubleshooting.
Education
Degrees, certifications, and relevant coursework
Jain Institute of Technology
Bachelor of Engineering, Electronics & Communication
Grade: 61.77%
Completed Bachelor of Engineering in Electronics and Communication with 61.77% in 2015.
Jain Institute of Technology
Bachelor of Engineering, Electronics & Communication
Grade: 61.77%
Completed Bachelor of Engineering in Electronics & Communication with 61.77% in 2015.
Nutana PU College
PUC
Grade: 73.44%
Completed Pre-University Course (PUC) with 73.44% in 2011.
Nutana PU College
PUC
Grade: 73.44%
Completed Pre-University Course (PUC) with 73.44% in 2011.
St. Johns Convent School
SSLC
Grade: 74.04%
Completed SSLC with 74.04% in 2009.
St. Johns Convent School
SSLC
Grade: 74.04%
Completed SSLC with 74.04% in 2009.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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