Open to opportunities

Prashant Kumar

@prashantkumar5

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Motivated chat support representative with strong communication skills.

India

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What I'm looking for

I am looking for a role that allows me to enhance customer experience through effective communication and innovative support solutions.

I am a motivated and tech-savvy individual with a natural ability to connect with people. My strong written communication skills and calm approach in high-pressure situations enable me to provide exceptional chat support. I am eager to kickstart my career in chat support, helping customers feel heard, supported, and satisfied.

In my previous role at Samm Data Services, I processed and verified invoices daily, contributing to a significant reduction in processing errors. My attention to detail and problem-solving skills allowed me to enhance vendor satisfaction by resolving discrepancies efficiently. Additionally, I automated repetitive tasks and created dynamic reports as an MIS Executive, improving data visibility and decision-making.

I am passionate about enhancing customer experience through tech-enabled support and continuous improvement. I actively explore modern AI tools like ChatGPT to improve workflow efficiency and stay updated with the latest communication strategies.

Experience

Work history, roles, and key accomplishments

Invoice Processing Work

SAMM DATA SERVICES SOLUTION P LTD

Jan 2024 - Jun 2025 (1 year 5 months)

Processed and verified 50 invoices daily through a .NET-based internal system, ensuring accurate billing and timely approvals. Identified and corrected invoice discrepancies, contributing to a 20% reduction in processing errors.

.NET Quality Assurance

MIS Executive

Sanjeev Kumar and Brothers

Aug 2023 - Oct 2023 (2 months)

Automated repetitive tasks and report formats using Google Sheets formulas and basic AppScript, reducing manual work. Created dynamic MIS reports and dashboards to track invoice status, pending approvals, and department-wise processing.

Google Sheets Google Apps Script MIS Reporting CRM Inventory Management

Education

Degrees, certifications, and relevant coursework

Makhanlal Chaturvedi National University of Journalism and Communication

BCA, Computer Applications

Completed a Bachelor of Computer Applications, focusing on foundational computer science principles and applications. Gained skills relevant to modern technology and communication.