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MOHAMMED ABDUL MAJEED

@mohammedabdulmajeed1

Senior Associate at GUS Education India handling student support and maintaining Excel reports and issue-tracking records.

India

Message

At GUS Education India, I handle student interactions and maintain reports, appointment logs, and issue-tracking sheets using Microsoft Excel. I analyze service information and coordinate with internal departments to support issue resolution and follow-ups.

Previously, I provided technical and customer support at Tech Mahindra and handled customer queries at Act InfoTech. Across these roles, I maintained case records, followed up on open requests, and coordinated the resolution of complex issues.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate

Current

GUS Education India

Jan 2022 - Present (4 years 9 months)

Handles 30-35 student interactions daily, updates reports and issue-tracking sheets, and coordinates with internal departments to resolve complex issues while ensuring process compliance.

Excel Data Management Reporting Issue Tracking Stakeholder Coordination Process Compliance

Senior Technical Associate

Tech Mahindra

Jan 2018 - Jan 2022 (4 years)

Provided technical and customer support, investigated issues, identified root causes, and delivered timely resolutions. Maintained accurate case information and communicated status to stakeholders.

Technical Support Customer Support Troubleshooting Root Cause Analysis Communication Skills Case Management

Level-II Customer Support Executive

Act InfoTech

Jan 2014 - Jan 2018 (4 years)

Handled customer queries via phone and email, maintained interaction records, escalated complex issues, and coordinated resolution while ensuring service quality.

Customer Support Communication Skills Issue Resolution Escalation Management Documentation

Education

Degrees, certifications, and relevant coursework

Al-Qurmoshi Institute of Business Management

Master of Business Administration, Finance / Marketing

Pursued a Master of Business Administration with a focus on Finance and Marketing.

Osmania University, Government City College

Bachelor's Degree, Commerce

Activities and societies: Vice Captain of the Government City College Cricket Team; participated in league matches conducted by the Hyderabad Cricket Association.

Completed a Bachelor's degree in Commerce.