gautam 1
@gautam1
Customer service professional with 20+ years in support and operations.
IndiaWhat I'm looking for
I am a dedicated customer service professional with over 20 years of experience across administrative support, technical troubleshooting, and customer relationship management. I have consistently delivered high customer satisfaction in large-scale contact center environments and managed end-to-end operational tasks in office and small-business settings.
I excel at resolving complex billing and technical issues, producing clear operational reports and professional documents, and leveraging web and graphic design skills to support business needs. I am bilingual in English and Hindi and bring a blend of hands-on technical support and administrative leadership to roles that value customer experience and operational reliability.
Experience
Work history, roles, and key accomplishments
Senior Representative
Concentrix Daksh Services India Pvt Ltd
Feb 2017 - Feb 2025 (8 years)
Provided expert dual-chat support for USA T-Mobile customers, resolving complex billing, technical, and order issues and consistently achieving high customer satisfaction scores.
Computer Operator
Zenith Home Appliances
Jun 2002 - Apr 2017 (14 years 10 months)
Managed daily administrative operations, performed data entry and document scanning, and produced professional PowerPoint presentations and operational reports to support business functions.
Cyber Cafe Operator
Independent Business
May 1996 - May 2002 (6 years)
Operated a cyber café and DTP business providing desktop publishing, internet assistance, and technical support while managing daily operations and customer relations.
Education
Degrees, certifications, and relevant coursework
MUManav Bharti University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree at Manav Bharti University in Solan, Himachal Pradesh.
Sahoday Senior Secondary School
Senior Secondary (Class XII), Senior Secondary
Completed Senior Secondary (Class XII) at Sahoday Senior Secondary School in Hauz Khas, New Delhi.
Sahoday Senior Secondary School
Secondary (Class X), Secondary
Completed Secondary (Class X) at Sahoday Senior Secondary School in Hauz Khas, New Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
wonderfuldigitalproducts.comPortfolio
trendingcryptonews.siteSalary expectations
Job categories
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