Yugansh Gulati

I am a customer support professional with practical experience handling live chat and ticketing for US banking processes, currently supporting customers at iEnergizer. I emphasize accuracy, compliance awareness, and professional etiquette while resolving account, verification, and transaction-related queries.

Previously, I delivered live chat support at Concentrix, achieving strong CSAT scores and meeting AHT and FCR targets through efficient multitasking and clear client communication. I maintain meticulous documentation and use CRM tools to ensure timely ticket management and quality service.

I am pursuing a B.Com from the School of Open Learning, DU, and have completed extracurricular training such as a Certificate in AI & Robotics. I am seeking a customer support role where I can enhance service quality, improve customer satisfaction, and support organizational goals.