DP
Open to opportunities

Divyanshi Pushpad

@divyanshipushpad

Customer-focused professional with expertise in delivering exceptional support.

India

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused and tech-savvy professional with over 1 year and 5 months of experience in delivering exceptional support in fast-paced environments. My proficiency in handling customer inquiries via live chat, phone, and email has enabled me to ensure timely and effective resolutions. I possess strong analytical skills and a keen attention to detail, which fuels my passion for enhancing customer satisfaction.

Throughout my career, I have worked with reputable companies such as Conneqt Business Solutions and Teleperformance, where I delivered prompt solutions to client queries and supported global e-commerce clients. My ability to adapt quickly to new tools and dynamic workflows has been instrumental in exceeding KPIs in resolution time and customer satisfaction. I am eager to contribute to Revolut's mission of providing outstanding financial services.

Experience

Work history, roles, and key accomplishments

TA

Content Moderator

TaskUs

Dec 2024 - Apr 2025 (4 months)

Moderated content for a social media platform ensuring adherence to community guidelines and safety standards. Collaborated with global teams to report trends, flag sensitive content.

TE

Customer Service Executive

Teleperformance

Jun 2024 - Oct 2024 (4 months)

Supported a global e-commerce client, managing order-related inquiries and issue escalations. Utilized CRM tools to document cases, monitor open tickets, and follow up on unresolved issues.

CS

Customer Service Executive

Conneqt Business Solutions

Jun 2023 - Mar 2024 (9 months)

Delivered prompt and effective solutions to client queries over calls and chats for a leading telecom client. Maintained high accuracy in call logging and case tracking while meeting quality and compliance standards.

Education

Degrees, certifications, and relevant coursework

AS

Asian institute of professional studies

Bachelor's of business administration, Business Administration

2021 - 2025

Tech stack

Software and tools used professionally

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Divyanshi Pushpad - Content Moderator - TaskUs | Himalayas