Uday Chauhan
@udaychauhan
I resolve high-volume customer issues for US and global clients across voice and chat.
IndiaWhat I'm looking for
At iEnergizer supporting Santander Consumer USA, I handle 80+ daily customer interactions while maintaining AHT under five minutes, callback rates below 10%, 100% quality, and 90%+ CSAT. I've also supported US retail customers at Foundever for Bath & Body Works, resolving order, delivery, refund, damaged-product, and product-query issues.
Across BPO and financial-services environments, I bring 2.5+ years of voice-led and chat support experience, using Zendesk, Genesys, CRM tools, Slack, and Citrix Workspace. I focus on accurate case documentation, first-call resolution, escalation handling, and clear communication for international customers.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
iEnergizer
Jul 2025 - Present (1 year 1 month)
Handles 80+ daily customer interactions for a US-based financial services client, maintaining AHT under 5 minutes and callback rate below 10%. Achieves 100% quality score and 90%+ CSAT while meeting KPIs and compliance standards.
Partner Success Executive
Astrotalk
Feb 2024 - Apr 2025 (1 year 2 months)
Managed 60-70 customer interactions daily through chat and voice support channels. Used Zendesk and Slack for customer communication and issue tracking, consistently meeting KPIs with 100% quality score and 90%+ CSAT.
Customer Service Professional – Trainee
Foundever
Oct 2023 - Jan 2024 (3 months)
Provided voice-based customer support for US customers on orders, deliveries, damaged products, refunds, and product queries. Managed 50-60 calls daily using Zendesk and CRM tools, achieving 100% CSAT and quality scores.
Education
Degrees, certifications, and relevant coursework
Shobhit University
Bachelor of Computer Applications, Computer Applications
Grade: 7.75/10
Bachelor of Computer Applications degree from Shobhit University, graduated in 2023 with a CGPA of 7.75/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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