NGNEERAJ GUPTA
@neerajgupta4
Customer support professional seeking remote chat support opportunities.
IndiaWhat I'm looking for
I am a customer support executive with experience at a major retail bank, delivering service via phone and chat and supporting customers with inquiries and transactions. I combine strong communication, live chat and call‑center skills with solid computer and Microsoft Excel abilities to resolve issues efficiently.
I hold a B.Com in Finance and am seeking part‑time, work‑from‑home chat support roles where I can apply my fluent English, typing speed and customer service experience to provide reliable remote support.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Kotak Mahindra Bank
May 2022 - Sep 2024 (2 years 4 months)
Provided customer support via phone and chat for retail banking customers, resolving inquiries and issues from May 2022 to September 2024 while meeting service SLAs and quality targets.
Education
Degrees, certifications, and relevant coursework
Dharam Samaj Degree College
Bachelor of Commerce, Finance
2018 - 2021
Grade: 64%
Completed a Bachelor of Commerce (B.Com) in Finance with a final score of 64%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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