nazim nizar

I've supported customers at Concentrix on the Atom process, managing account details, secure transactions, and complex financial and service queries across multiple channels.

I identify, troubleshoot, and escalate account bottlenecks while maintaining compliance, regulatory, and data privacy standards. I consistently work toward Average Handling Time, Customer Satisfaction, and Quality Assurance benchmarks.

Previously at Tcoco, I handled inbound and outbound support by phone, email, and chat, documenting interactions and remedial steps in CRM systems. I also provided service clarifications and product updates to build client rapport and reduce churn.

I'm pursuing a B.Tech in Computer Science and Engineering and bring a customer-first, empathetic approach to high-volume support environments.