Open to opportunities

Vivek Sharma

@viveksharma18

Message

I resolve digital, banking, payment, and subscription customer issues.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, build expertise in digital payments or technical support, work in rotational shifts, and contribute through clear communication, problem-solving, and a customer-first approach.

I've supported international Amazon customers through Concentrix, resolving chat queries for digital content, subscriptions, and Amazon-manufactured devices while maintaining strong CSAT performance.

At Tech Mahindra on the Klarna banking process, I handle transaction, payment, purchase, and refund issues with timely, accurate support. I work effectively across multiple customer interactions in fast-paced environments and adapt quickly to new tools and service platforms.

I'm a disciplined, customer-first professional with strong communication, problem-solving, and teamwork skills, strengthened by competitive achievements in kickboxing and deadlifting.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Professional

Current

Tech Mahindra

Nov 2025 - Present (9 months)

Handled customer queries related to transactions, payments, purchases, and refunds in the Klarna banking process, ensuring timely and accurate support.

Customer Support Banking Operations Digital Payments Transaction Processing Problem Solving

International Chat Support Specialist

Concentrix

Aug 2024 - Oct 2025 (1 year 2 months)

Provided real-time chat support to international customers for Amazon digital content and devices, troubleshooting issues and maintaining detailed records while meeting performance metrics.

Customer Support Chat Troubleshooting Amazon Digital Services Compliance Performance Metrics CSAT