Sneha Pandey
@snehapandey4
Motivated computer science graduate skilled in customer support and CRM operations.
What I'm looking for
I am a motivated and hardworking Computer Science & Engineering graduate with hands-on experience in inbound customer support for US-based business clients. I quickly learn new systems and adapt to rotational shifts while maintaining a positive, professional demeanor.
During my internship at Concentrix, I provided chat-based support, maintained accurate CRM records, and managed multiple customer issues simultaneously, which strengthened my communication and problem-solving skills.
Technically, I am proficient with CRM tools, live chat and ticketing software, MS Office (Word, Excel, Outlook), data entry, and documentation. I combine these tools with strong verbal and written English, active listening, and time-management abilities.
I am eager to contribute effectively in a professional setting, collaborate with teams, and grow in roles that value customer experience, operational excellence, and continual learning.
Experience
Work history, roles, and key accomplishments
Associate, Operations
Concentrix
Oct 2025 - Jan 2026 (3 months)
Provided inbound chat support to US-based business clients across rotational shifts, resolved customer queries efficiently, and maintained accurate CRM records while managing multiple issues concurrently.
Education
Degrees, certifications, and relevant coursework
Maharana Pratap Engineering College, Kanpur
Bachelor of Technology, Computer Science & Engineering
2021 - 2025
Grade: 7.32/10
Completed a Bachelor of Technology in Computer Science & Engineering with a focus on core CS subjects and practical coursework, graduating in June 2025.
Govt. O.F. Inter College, Armapur
Class XII (Senior Secondary), Science
Grade: 82.2%
Completed Class XII in the Science stream with an 82.2% score.
Availability
Location
Authorized to work in
Job categories
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