Sneha Pandey

I am a motivated and hardworking Computer Science & Engineering graduate with hands-on experience in inbound customer support for US-based business clients. I quickly learn new systems and adapt to rotational shifts while maintaining a positive, professional demeanor.

During my internship at Concentrix, I provided chat-based support, maintained accurate CRM records, and managed multiple customer issues simultaneously, which strengthened my communication and problem-solving skills.

Technically, I am proficient with CRM tools, live chat and ticketing software, MS Office (Word, Excel, Outlook), data entry, and documentation. I combine these tools with strong verbal and written English, active listening, and time-management abilities.

I am eager to contribute effectively in a professional setting, collaborate with teams, and grow in roles that value customer experience, operational excellence, and continual learning.