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Youssef Shabou

@youssefshabou

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Senior Key Account Manager driving B2B IT sales and digital trust growth.

France

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What I'm looking for

I’m looking to grow strategic accounts in digital trust and IT solutions, owning sales strategy and complex RFP cycles. I want a role where I can partner with pre-sales and influence CIO-level decision-making.

Senior key account sales professional with more than 8 years of experience in B2B sales of IT solutions and digital trust services. As a Key Account Manager, I support strategic accounts on digital trust topics and outsourced management of mail and digital flows.

At Docaposte, I develop a portfolio of strategic banking and insurance accounts across digital trust, IT services, and document AI offerings. I define the sales strategy, execute commercial actions, and manage the account plan against an annual target of EUR 3.5M, delivering an average achievement of 120% over 3 years.

I’m comfortable leading complex sales cycles—RFP responses, demonstrations, and proposal defenses—with close collaboration between commercial teams and pre-sales. I coordinate meetings with decision-makers including CIOs, business leaders, and Executive Committee members, while monitoring pipeline and forecast in Docaforce to drive account development, upsell, and new use-case identification.

Before that, I advanced from Sales Executive roles (including Digital Onboarding & eSignature, Electronic Archiving) where I managed full sales cycles and account plans, reaching average achievement of 130% and supporting long-term client relationships. I also built strong commercial and technical foundations earlier as an Inside Sales Advisor in insurance, where I advised, negotiated, and closed contracts in a demanding B2C environment.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Docaposte

Jan 2023 - Present (3 years 5 months)

Developed a strategic banking and insurance portfolio across digital trust, IT services, and Document AI, owning an annual EUR 3.5M target. Drove account strategy and managed RFPs and executive-level discussions, achieving 120% average target attainment over 3 years.

Key Account Management Sales Strategy RFP Management Digital Trust Docaforce Forecasting

Sales Executive (Digital)

Docaposte

Oct 2020 - Dec 2022 (2 years 2 months)

Identified and pursued enterprise digital onboarding and eSignature opportunities, managing the full sales cycle from prospecting through RFP responses, demos, negotiation, and closing. Owned account plans and supported the creation of new offers, achieving 130% average target attainment on an annual EUR 2M target over 2 years.

Enterprise Sales Full cycle Sales Prospecting RFP Responses Negotiation Account Planning Salesforce CRM

Sales Executive (Archiving)

Docaposte

Sep 2019 - Oct 2020 (1 year 1 month)

Built long-term trusted client relationships by identifying opportunities and leading client meetings for electronic archiving solutions. Prepared and defended commercial proposals and RFPs, handled negotiations and close, and followed up forecasts in the CRM, achieving 110% on an annual EUR 300K target.

RFP Management Negotiation Client Meetings Long Term Account Building Proposals Sales Cycle Management

Inside Sales Representative

Docaposte

Sep 2017 - Sep 2019 (2 years)

Conducted phone prospecting targeting CFOs, HR Directors, and CIOs, using Salesforce to drive lead generation and manage accounts. Delivered remote demonstrations and sold packaged digital solutions including e-vote, eSignature, electronic archiving, document dematerialization, and e-invoicing.

Inside Sales Salesforce CRM Document Dematerialization e invoicing E Vote Lead Management

Insurance Sales Advisor

Actuassur Conseil

Jul 2016 - Aug 2017 (1 year 1 month)

Advised, negotiated, and closed insurance contracts in a demanding B2C environment, meeting commercial targets. Applied strong knowledge of legal and technical aspects of insurance to win and retain customers.

Negotiation Commercial Target Achievement Insurance Knowledge Relationship Building Objection Handling