Youssef Obeid

Deliver technology consulting and training to improve digital adoption, workforce readiness, productivity, and system performance. Develop curricula, assessments, practical assignments, and reporting frameworks.

Founded and lead a digital transformation consultancy delivering CRM, low-code, automation, integration, and adoption programs across the Zoho ecosystem. Managed at least 68 unique customers and 120 distinct customer-service engagements.

Support board governance, strategic and production planning, operational improvement, compliance, grant-funded growth, and digital market outreach.

Led the launch of a commission-based multi-vendor marketplace, defining operating procedures, system architecture, seller lifecycle controls, and go-live readiness. Managed onboarding for major vendors including Samsung, LG, Beytech, and Abed Tahan.

Led healthcare digital transformation through agile delivery, AI automation, secure cloud migration, and legacy system modernization. Directed operations across marketing, customer care, warehouse, inventory, finance, service coordination, IT, and vendor management.

Designed market research, lead generation, outreach, campaign reporting, and product-development plans for GCC and USA expansion. Increased qualified leads by 35% through email, SMS, WhatsApp Business API, targeted social outreach, and structured follow-up.

Developed a knowledge management system for Apple Authorized Service Providers, improving repair tracking, documentation, data visibility, and KPI reporting. Integrated diagnostic and metric tools and streamlined service data processes, reducing repair turnaround time by 20%.

Led Apple service operations and technical audits across Cairo, Beirut, and Qatar, maintaining repair, customer experience, and quality standards. Launched the Apple Authorized Service Center in Egypt, overseeing legal setup, compliance, procurement, recruitment, training, and operating procedures.

Helped launch ABMCARE Lebanon and establish service workflows, quality controls, repair lifecycle management, coaching, and escalation procedures. Achieved up to 95% CSAT through team coaching, customer follow-up, and continuous performance monitoring.

Diagnosed and repaired Apple devices and accessories, maintaining quality standards and improving repair documentation and customer communication.

Completed studies in Business Administration with a focus on Marketing and Organizational Management in 2021.

Completed a Superior Technician Diploma in Systems and Networks in 2014.