Open to opportunities

Hisham Faraj

@hishamfaraj

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Senior Solutions Architect | Revenue-Optimized Web Apps, CRM Systems & Cloud Automation | Digicloud Technologies

Lebanon

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What I'm looking for

I’m currently open to leadership opportunities in IT Operations Management, Infrastructure Leadership, Systems Architecture, Digital Transformation, Automation & Integration, and SaaS Product Operations—bridging rock-solid infrastructure with automation and product thinking.

With over 22 years of experience bridging enterprise IT infrastructure and modern digital innovation, my architectural philosophy is simple: technology should not just be an operational necessity, it must be a direct driver of revenue.

My career began in mission-critical enterprise environments, building reliable networks, securing business systems, and leading IT operations across banking, hospitality, and multi-business operations. Today, as a Solutions Architect and the driving force behind Digicloud Technologies, I design scalable web applications and automated ecosystems built to generate and capture business value.

I approach every build with a revenue and CRM-first mindset. Whether I’m architecting a multi-tenant Web Application, a digital product catalog, or an automated booking System, my focus is on:

Revenue Optimization: Engineering data flows that actively capture and structure high-quality leads.

Frictionless Conversions: Implementing rapid communication pipelines (like direct WhatsApp/wa.me routing) to dramatically shorten the sales cycle.

System Scalability: Ensuring the underlying enterprise infrastructure and cloud backend are rock-solid and secure.

My core expertise includes:

✔ Strategic Architecture: Revenue-Optimized Tech Strategy, CRM Structuring, Conversion Rate Optimization (CRO), Lead Generation Ecosystems.

✔ Modern Development & Automation: PHP, Laravel, React, Tailwind CSS, PostgreSQL, n8n, AI-assisted workflows, API-first integrations.

✔ Enterprise IT Operations: Windows Server Administration, Hyper-V, M365, Enterprise Networking, Cisco Routing/Switching, High Availability Infrastructure.

I am currently open to senior leadership opportunities and consulting engagements in:

▪ Solutions Architecture & Systems Design

▪ IT Operations & Infrastructure Leadership

▪ Digital Transformation & Automation Strategy

📍 Locations: Lebanon | Qatar | United Arab Emirates | Saudi Arabia | Remote

Let’s connect to discuss how we can turn your technology infrastructure into a revenue-generating engine.

Experience

Work history, roles, and key accomplishments

Current

Digital Solutions Architect & Automation

Current

Digicloud Technologies

Jan 2019 - Present (7 years 9 months)

Led the design, architecture, and delivery of modern business systems, workflow automation, and digital transformation for internal and client-focused projects. Built and integrated multi-tenant SaaS and workflow-driven platforms using Flutter, Firebase, Supabase, n8n, and APIs.

Flutter Supabase Firebase N8n APIs SaaS architecture Automation Product Strategy System Design Role Based Access Control Workflow Automation

Current

Digital Solutions Architect & Automation Lead

Current

Digicloud Technologies

Jan 2019 - Present (7 years 9 months)

Lead the design, architecture, and delivery of modern business systems, workflow automation, and digital transformation initiatives for internal ventures and client-focused projects.

Key initiatives include:

• Architecting Taplync, a multi-tenant SaaS booking and business operating platform designed for service-based businesses across Lebanon and the GCC.

• Designing secure workflow-driven plat

Next.js Flutter Network Services Infrastructure Systems Management

Current

Information Technology Supervisor

Current

International Investment Services

Apr 2018 - Present (8 years 6 months)

Group IT Supervisor including Hospitality: Served as the technical lead for the group’s subsidiaries, including Hotel 1866. Directly supervised the Hotel IT Manager, managing task handovers and maintaining full knowledge of the hotel’s routes, whereabouts, and infrastructure topology.

Hospitality Systems Implementation: Implemented Cisco solutions and Exterity IPTV systems from scratch, handling

Cisco Exterity IPTV Opera PMS Access Control UPS Vendor Management

IT Infrastructure and Support Supervisor

International Investment Services

May 2011 - Dec 2025 (14 years 7 months)

System Integrator

AI ChatGpt Hyper V Cloud Infrastructure Problem Solving Ticketing Systems Data Analysis

IT Infrastructure and Support Supervisor

Creative Construction Systems

Apr 2017 - Feb 2019 (1 year 10 months)

Implemented enterprise infrastructure across multiple sites, including cabling and setup for wireless networks, PA systems, IP telephony, and IPTV solutions. Designed and configured network environments using VLANs, routers, and switches, and delivered end-to-end IT solutions including servers, CCTV, and access control.

Cabling Design Wireless Networking IP Telephony VLAN Routers Switch Servers CCTV Access Control System Reliability Data Security

Information Technology Manager

Creative Construction Systems

Apr 2017 - Feb 2019 (1 year 10 months)

Infrastructure Implementation: Successfully implemented cabling and physical setup for all Wireless networks, Public Address (PA) systems, IP Telephones, and IPTV solutions.

Network Engineering: Designed and configured vendor-neutral network environments, working extensively with VLANs, routers, and switches (beyond Cisco) to ensure seamless site connectivity.

Managed a 9-member IT team supporti

Information Technology Support Administrator

Tahseen Khayat Group

Apr 2011 - Apr 2017 (6 years)

Supported large-scale education and training programs serving 3,000+ educators across Lebanon and abroad.

Contributed to hospitality IT projects including Opera PMS, Micros POS, and IPTV deployments.

Designed and supported enterprise LAN, WAN, wireless networks, and Cisco IP telephony.

Administered Active Directory, Exchange, SharePoint, SQL, DNS, DHCP, IIS, and backup systems.

Information Technology Support Admin

Tahseen Khayat Group

Apr 2011 - Apr 2017 (6 years)

Supported large-scale education and training programs and contributed to hospitality IT projects, including OPERA PMS, Micros POS, and IPTV deployments. Administered enterprise LAN/WAN/wireless networks and services including Active Directory, Exchange, SharePoint, SQL, DNS, DHCP, IIS, and backup systems.

Opera PMS IPTV System Enterprise Networking Wireless Networking Active Directory Exchange SharePoint SQL DNS DHCP IIS Backup Technical Support

IT Infrastructure Support Administrator

Tahseen Khayat Group

Apr 2011 - Apr 2017 (6 years)

Provided infrastructure and support administration, including technical support and problem solving for enterprise IT environments. Supported systems using Hyper-V and cloud infrastructure concepts alongside ticketing and online support.

Online Support Hyper V Cloud Infrastructure Problem Solving Ticketing Systems Technical Support

IT Infrastructure and Support Administrator

Tahseen Khayat Group

Apr 2011 - Apr 2017 (6 years)

Worked as IT Infrastructure and Support Administrator at Tahseen Khayat Group.

Online Support Hyper V Cloud Infrastructure Problem Solving Ticketing Systems Technical Support

Embossing Officer

Al Mawarid Bank

Jan 2009 - Jan 2011 (2 years)

Handled operational work related to card processing, embossing, and print management for banking services. Worked with billing and retail banking workflows and supported database administration tasks.

Billing Credit Cards Embossing Print Management Commercial Banking Problem Solving Banking Debit Cards Database Administration Retail Banking

IT Support Specialist

Explore SARL

Jan 2006 - Jan 2009 (3 years)

Provided IT support and hardware assistance, including technical support and troubleshooting for end users. Supported server and connectivity-related tasks and used ticketing and communication to resolve issues.