I'm leading SaaS implementation and support engagements at GW Apps, delivering configurable no-code applications for enterprise and SMB clients from discovery through post-launch support.
I translate operational requirements into approval workflows, role-based permissions, automation, dashboards, integrations, and webhook-based connections. I also turn AI and analytics use cases into functional requirements for Product and Engineering, including extraction, generation, AI-driven actions, and LLM integrations.
Previously, I delivered Zoho CRM, Zoho Books, and Zoho Analytics implementations for SMB clients across the MENA region and built automated Looker Studio reporting integrations. I bring hands-on experience in requirements gathering, process mapping, UAT, functional testing, client training, and cross-functional delivery through Jira and GitHub.
