GGGerlie Jane Guardiario
@gerliejaneguardiario
Dedicated administrative and customer service professional with diverse experience.
PhilippinesWhat I'm looking for
I am an experienced administrative and customer service professional with a strong background in managing schedules, monitoring employee attendance, and organizing internal records. My role at AHPC INC. has honed my skills in payroll administration and employee record management, ensuring smooth operations within the organization.
In addition to my administrative expertise, I have also worked as a freelance virtual assistant, where I managed patient records and handled insurance claims. My educational background in Occupational Therapy has equipped me with the necessary skills to provide exceptional support in medical settings. I am passionate about delivering high-quality service and ensuring client satisfaction.
Throughout my career, I have developed strong communication and problem-solving skills, allowing me to effectively address customer inquiries and resolve issues promptly. I thrive in fast-paced environments and am committed to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
Admin / HR
AHPC INC.
Feb 2023 - Jan 2025 (1 year 11 months)
Managed calendar schedules, monitored employee attendance, organized internal records, and administered payroll. Responsible for managing invoices and ensuring accurate accounting payables.
Medical Virtual Assistant
Freelance
Nov 2022 - Nov 2024 (2 years)
Managed patient records, checked insurance claims, and handled inquiries related to insurance. Scheduled appointments for patients and verified insurance billing.
Customer Service Representative
Resultscx
Jan 2023 - Jul 2023 (6 months)
Provided customer support and technical troubleshooting for inbound and outbound calls. Addressed inquiries and resolved issues efficiently while making sales for telecom products.
BPO Staff Outsourcing
Sound Connection Phils., Inc.
Jan 2022 - Jan 2022 (0 months)
Managed inbound and outbound calls, providing exceptional customer service and addressing inquiries. Focused on resolving issues in a timely manner and making sales for retail products.
Sales Representative
Apexone Business Outsourcing Solutions
May 2021 - Jan 2022 (8 months)
Managed outbound calls to interact with prospective customers, selling insurance policies and setting appointments for licensed agents in the US.
Education
Degrees, certifications, and relevant coursework
CUCebu Doctors' University
Bachelor of Science, Occupational Therapy
2020 - 2025
Pursuing a Bachelor of Science in Occupational Therapy, focusing on the rehabilitation of patients and management of their therapy needs.
URUniversity of San Jose - Recoletos
Senior High School, Accounting, Business and Management
2016 - 2018
Completed Senior High School with a focus on Accounting, Business, and Management Strand, gaining foundational knowledge in business principles.
Saint Alphonsus Catholic School
Junior High School, General Education
2012 - 2016
Completed Junior High School, focusing on academic and personal development, preparing for higher education.
Saint Alphonsus Catholic School
Elementary, General Education
2006 - 2012
Completed Elementary education, laying the groundwork for future academic pursuits and personal growth.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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