April Villanueva

Currently working as a Healthcare Insurance Verifier, utilizing problem-solving abilities and knowledge of various insurance plans and benefits coverage. Provides excellent customer service and communication skills in a healthcare setting.

Conducted outbound outreach to promote Lunch and Learn wellness events to corporate clients, gathering vital organizational information and scheduling events. Engaged directly with decision-makers to confirm attendance and finalize arrangements, maintaining detailed records of client interactions.

Responded to inbound customer service calls, assisting with product and service inquiries and resolving concerns with professionalism. Processed orders, service upgrades, and account changes, providing clear explanations on service plans and billing issues.

Oversaw general inventory management and assessed technical issues, collaborating on integrated solutions to enhance operational efficiency. Managed purchasing tasks, including vendor coordination and price negotiation, while fostering positive interactions with customers and associates.

Handled inbound customer inquiries, offering timely and accurate responses to various concerns and delivering excellent customer service. Maintained professionalism and empathy during interactions, adhering to quality and compliance standards while documenting call details.

Managed procurement activities for key accounts, ensuring timely and cost-effective purchasing and building strong relationships with suppliers. Monitored order status and coordinated with internal teams to meet client demands, assisting in maintaining key account records.

Attended Xavier University Ateneo de Cagayan in the Philippines from 2008 to 2011. The specific field of study and degree obtained are not provided in the given information.