Open to opportunities

yosief yemane

@yosiefyemane

Message

I resolve high-volume customer inquiries across banking, technical support, and call centre services.

Canada

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve customer needs, apply my banking and technical support experience, collaborate with a team, and continue improving client satisfaction.

I've handled 30+ customer interactions daily as a Call Center Agent, providing personalized banking and technical support while resolving inquiries and complaints.

I use Cisco Unified VoIP and Salesforce, mentor new employees, and communicate fluently in English, Arabic, and Tigrinya. I also support warehouse shipping, inventory, order picking, and courier coordination at Home Depot.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Toronto

Feb 2021 - Mar 2023 (2 years 1 month)

Handled 30+ customer interactions per day, providing detailed and personalized service to ensure customer retention and satisfaction. Collaborated with a team of 20+ and trained new employees, enhancing team performance by 20%.

Customer Service Communication Skills Time Management Problem Solving Salesforce Cisco Unified Communications Microsoft Office Zoom Teams Gmail Outlook

Warehouse Associate

Home Depot

Oversaw daily inbound and outbound shipments, ensuring timely processing and accurate documentation. Utilized pick sheets to locate and pick orders, coordinated with courier services, and maintained inventory accuracy.

Inventory Management Order picking Shipping Documentation Quality inspection Coordination