Open to opportunities

Yash Shah

@yashshah3

Customer Service Representative and Technical Support Agent focused on exceptional, personalized customer assistance and satisfaction.

Canada

Message

What I'm looking for

I’m looking to work in a professional, work-driven environment where I can utilize my customer services skills and experience to provide exceptional assistance to customers—delivering personalized service, ensuring customer satisfaction, and maintaining a professional, welcoming atmosphere.

I’m a customer service professional who works to deliver “personalized service” and “exceptional assistance to customers,” while maintaining a professional and welcoming atmosphere. At Concentrix, I provide front end customer service on every call, guide frontline agents with the best possible solution, and help ensure faster resolutions through correct escalation across departments.

I also bring strong technical support and troubleshooting experience from my role as a Technical support agent at Foundever. I follow call procedures, maintain call notes and call reports, resolve issues calmly while understanding customer frustration, and help when customers require follow-up. Earlier, at Walmart, I supported customer satisfaction by accurately picking, packing, labeling, and assembling online orders with attention to detail in temperature-controlled areas.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Dec 2023 - Present (2 years 7 months)

Provided best customer service and experience on each call, advising frontline agents on solutions and escalation paths. Helped customers with issue resolution and technician dispatch, while documenting detailed notes and records.

Customer Service Customer Experience Call Handling Troubleshooting Escalation Management Customer Satisfaction Call Detail Records

Technical Support Agent

Foundever Playedcom

Dec 2022 - Nov 2023 (11 months)

Handled complete customer interactions by providing superior customer experience on call. Maintained call notes and reports, resolved issues with calm troubleshooting, and followed up on complex calls.

Technical Support Customer Satisfaction Troubleshooting Issue Resolution

Customer Fulfillment Associate

Walmart

Apr 2021 - Sep 2022 (1 year 5 months)

Fulfilled online orders by gathering and assembling items from temperature-controlled areas (frozen, refrigerated, and dry). Packed orders accurately with correct product codes, maintained quality standards, and prepared orders with correct labeling for shipping.

order fulfillment Quality Control Product Code Order Labeling