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Responded to customer inquiries via phone, providing solutions and resolving issues efficiently. Conducted research to address complex customer problems and ensured customer satisfaction.

Communicated with refugee applicants and their families, compiling accurate data for refugee application forms. Conducted interviews, collected necessary information, and performed research to support the program.

Performed various office tasks, including data entry and managing program facilities. Provided in-person and phone assistance to clients, ensuring smooth operations.

Prepared food and beverages for customers while maintaining high standards of cleanliness. Handled customer purchases and ensured a positive experience.

Provided excellent customer service in the pastry section, creating pastry platters and assembling gift trays. Managed orders over the phone and maintained section cleanliness.

Provided teaching assistance to Syrian refugee newcomers, improving student participation through creative role-playing exercises. Organized grade records to enhance reference speed and efficiency.

Completed a diploma program focused on social service work with immigrants and refugees. Gained knowledge and skills to support newcomer populations.

Obtained a certificate in Harm Reduction, demonstrating knowledge in strategies to minimize negative health, social, and economic consequences associated with various behaviors.

Completed a Bachelor of Arts degree. Developed a strong foundation in academic disciplines and critical thinking.