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Youmna Muhammed

@yooumnamu22

Technical Support Representative at AT&T, resolving customer hardware and software issues while documenting solutions in CRM.

Egypt

Message

At Hilton Hotels, I promoted hotel packages, room upgrades, and on-site services, consistently exceeding monthly sales targets. I also delivered personalized hospitality and handled complaints, helping turn dissatisfied guests into loyal customers.

At AT&T, I diagnose and resolve customer hardware and software issues by phone and chat. I escalate complex problems to senior support and document solutions in CRM.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

AT&T

Jan 2025 - Present (1 year 9 months)

Diagnose and resolve hardware/software issues for customers via phone and chat. Escalate complex technical problems to senior support and document solutions in CRM.

Technical Support Troubleshooting Ticketing Systems Remote Diagnostics CRM

Sales Specialist

Hilton Hotels

Jan 2023 - Jan 2025 (2 years)

Promoted hotel packages, room upgrades, and on-site services to guests, consistently exceeding monthly sales targets. Delivered personalized hospitality, resulting in positive guest reviews and repeat bookings.

Sales Upselling Customer Service Conflict Resolution CRM