Ezzeldin islam Mahrous
@ezzeldinislammahrous
I resolve customer, technical, billing, and sales inquiries across fast-paced telecom and hospitality environments.
EgyptWhat I'm looking for
I've supported customers at Optimum, resolving service, account, technical, and billing concerns while documenting interactions accurately in CRM systems. I also partnered with sales teams on onboarding, tailored recommendations, acquisition, and retention.
Across outbound sales roles and hotel front desks, I've built rapport, handled objections and complaints calmly, and turned customer needs into qualified leads, appointments, and positive service experiences.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Agent
Optimum
Jun 2024 - Sep 2024 (3 months)
Guided customers through service inquiries, account setup, and onboarding, tailoring product recommendations to individual needs. Diagnosed and resolved customer concerns in CRM systems, collaborating with the sales team to strengthen acquisition and retention.
Cold Calling Agent
No Accent Callers
Jan 2024 - Mar 2024 (2 months)
Executed high-volume outbound calling campaigns, building rapport with prospects and overcoming objections. Converted cold outreach into scheduled appointments and qualified leads, logging interactions to support pipeline visibility.
Customer Service Representative
Optimum
Jan 2023 - Aug 2023 (7 months)
Delivered frontline technical and account support by phone, troubleshooting issues efficiently and escalating complex cases with clear handoffs. Maintained meticulous CRM documentation during high-volume call periods.
Front Desk Operator
Sheraton Montazah Hotel & Novotel Sharm El Sheikh
Jun 2022 - Aug 2022 (2 months)
Oversaw guest check-in/check-out and resolved complaints on the spot, coordinating with housekeeping to ensure smooth operations.
Cold Calling Agent
Proper Business Solutions
Jan 2021 - Aug 2021 (7 months)
Drove outbound sales campaigns by articulating service value to prospects, contributing directly to campaign target achievement.
Education
Degrees, certifications, and relevant coursework
Alamein International University
Bachelor of Dental Surgery, Dental Surgery
Currently completing a Bachelor of Dental Surgery, with clinical experience translating complex treatment plans into clear guidance for patients.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
Skills
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